Rental Info

Please read this page thoroughly before making reservations.

Welcome to our resort town, Ocean City, MD, and surrounding areas. We are eager to help you find the perfect property for your vacation.

Check in Offices/ Procedures:

Check-in is at 3:00 at our office at 3409 Coastal Highway (34th St.) Please call our office if arriving after 5:00 p.m.

For Assateague Pointe - on site sales center right inside the entrance.

Check-in & Check- outs:

Check-in time is 3:00 p.m. Due to the high volume of traffic and the amount of time it takes to ready a property for occupancy we ask that you do not access the property until 3:00 p.m. Cleaning can be as late as 6:00 p.m. Check-out is by 10:00 a.m. We ask that all keys, parking permits, and pool tags be returned by that time. Guest agrees to pay an excessive housekeeping fee if property is not left in the following condition: Remove all food from refrigerator, and trash from property, clean dishes and utensils and put them away. Make all beds, leave furniture arranged the same way you found it, check for personal items, and lock all windows and doors. Guests are responsible for the property until all items are returned.

Reservations:

We have weekly rentals beginning Thursdays, Saturdays, and Sundays. We also have miniweek rentals available for 3 or 4 night stays. Its easy to make reservations with Resort Rentals, LLC. You can visit our user friendly web site 24 hours a day to make an online reservation. Resort Rentals vacation specialists are also available 7 days a week to help you with your reservation. Reach us toll-free at 1-800-348-2101.

Payment/Cancellations:

We require one-half of the base rent plus the non-refundable $100.00 administration fee within 7 days of making the rental. Visa & Mastercard are accepted, but checks are preferred except for rentals at the last minute. If payment is not received by the afternoon of the 7th day, the reservation is canceled without further notice. A lodging agreement will be sent upon receipt of initial payment. All terms and conditions of the agreement are binding from the date of reserving. Fill out and sign the lodging agreement and remit with a balance of rent due on or before the due date. Failure to pay the balance due by the date due may result in cancellation by the agent and loss of all funds paid. Cancellations outside of 90 days prior to check-in will forfeit $100.00. Cancellations within 90 days of check-in will not get any refund unless the property is rerented. Once rerented, all monies will be refunded, minus 16% of the base rent, and the processing fee.  All cancellations must be in writing. If a last-minute reservation is made (within 30 days of arrival) there are no refunds for cancellations at any time. We highly recommend the purchase of the optional Sun Trip Preserver travel insurance.  The plan protects your vacation payments/deposits if you must cancel for an unforeseen covered event such as sickness, injury, accidents, mandatory hurricane evacuations or involuntary termination of employment.  For more information please visit the Sun Trip Preserver website. The balance of the rental is due 30 days prior to check-in. No personal or company checks are accepted within 30 days of arrival. Reservations made within 30 days of arrival require immediate payment in full via overnight mail in certified funds or credit cards. All rates are subject to 6% Maryland tax and 5% city/county room tax. The owner or his agent reserves the right to cancel any reservation prior to occupancy, and will in this event refund all monies received.

Security Deposits:

All of our properties either collect a non-refundable $59.00 fee for the "Accidental Damage Protection Program", or a refundable security deposit. The security deposits vary depending on the property owner. The minimum amount is $50.00. All deposits will be processed within 30 days of check out and will be returned to the guest less any costs for repairs or excessive housekeeping charges if property is not left as required. We will also withhold part of the deposit if all keys, pool tags, and parking permits are not returned.

Parking

The number of assigned spaces varies by building. Some buildings cannot accommodate oversized vehicles and alternate parking is not provided. Resort Rentals, LLC. is not responsible for illegally parked vehicles. Boat trailers or any other type of trailers are not permitted to park on city streets or in condominium parking lots. Arrangements should be made with a local marina. Many buildings charge a non-refundable building registration fee due at the time of arrival at the building.

Pets

Unless otherwise indicated in the specific ad, there are no pets allowed. Anyone in violation of a no-pet property will be asked to vacate the property immediately.

Telephones/ Televisions

All of our weekly properties provide at least 1 TV, with either cable or smart TVs with streaming capabilities. Refer to the specific property description for more information. This is a courtesy of the property owner, and should a TV, VCR, etc. break down, a replacement is not guaranteed. Not all properties provide phone service. If this is important, please verify with your agent. For properties that do not provide service, you may call Verizon (410-954-6260) at least 3 weeks prior to your arrival to arrange for service. The properties that do provide service generally have a block on long-distance service, requiring a credit card or calling card to place long-distance calls.

Swimming Pools:

Most pools are open from Memorial Day to Labor Day. The opening and closing of pools vary and are at the building's discretion. Pools are closed periodically for maintenance without notice.

Refunds:

Guests shall not be entitled to any refund for inoperative appliances, air conditioners, or any other property defect. However, upon being notified of any malfunction, Resort Rentals will make every effort to have the problem repaired. Problems with in the building itself such as an elevator, swimming pool, exterior lights etc. are the buildings responsibility, and again, there will be no refunds for any item not operable.

Linens:

Unless specifically noted otherwise, properties are not equipped with linens. Plan on bringing your own sheets, blankets, towels, & paper products.

For those units that do not provide linens, you can rent them directly from OC Beach and Linen Rental yourself by calling 410-524-7057.

Agency Relationship / Noise Ordinance:

Resort Rentals, LLC has an agency relationship with owners of properties in our rental program. The agent has been hired and paid by Owners for services rendered. In all negotiations regarding these properties, the Agent will be representing the best interest of the Owner. We are required by law to inform you in writing there is a "Noise Control Ordinance" in effect. It makes it unlawful to cause or permit noise levels that exceed those established by the Dept. of Health & Mental Hygiene of the State of Md. (COMAR 10.20.01). Upon notification that these noise levels have been exceeded as a result of activity on-premises, guests shall vacate the premises, and no refunds shall be given.

Rental Properties:

Each property is privately owned and reflects the taste of each individual owner. Resort Rentals, LLC. makes every reasonable effort to match the needs and wishes of each guest with the available accommodation. If you have a specific need, please advise us prior to making your reservations as we will be unable to make substitutions or refunds upon arrival. Rates are based on weekly occupancy and are set by each property owner.

Rental Information:

Resort Rentals, LLC. is not responsible for printing errors. This information serves as a guide only. Rates may vary. Please call for specific information.